Managing My Policy From the Pet Cloud

How will I receive my policy documents?

All of your policy documents will be conveniently located within your Figo Pet Cloud, under Inbox & Docs. There you will see a folder labeled “Policy Documents”. Please contact us if you have any questions ...

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How do I renew my policy?

Your policy will renew automatically each year unless you notify Figo that you wish to cancel. You can view your renewal declaration page at least 30 days prior to your policy’s expiration date. This document i...

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Will my premium increase at renewal?

All pet insurance companies, no matter how they promote their plans, will raise rates accordingly to keep up with the rising cost of veterinary care. These necessary increases provide you the opportunity to off...

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Can I change my pet’s coverage?

You can downgrade your deductible and or reimbursement percentage at any time. However, if you choose to downgrade your plan then any injury or illness first diagnosed or treated before the change was made will...

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How do I add a pet to an existing policy or account?

Each pet has its own policy with its own plan, limit, copay and deductible. The easiest way for you to enroll an additional pet is by logging into your Pet Cloud. Remember, you can always call us at (844) 738-3...

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What happens if I move?

If you move within your current state you are able to adjust your address via the “My Account” section in the Figo Pet Cloud. Please note that your premium may change based on your new zip code. If you are mov...

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Can I reinstate my coverage if my policy cancels due to non-payment?

We know things happen and sometimes automatic payments don’t’ go through. That’s why if your policy cancels due to non-payment, and it has been less than 30 days, we can reinstate the policy with no change in c...

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Can I transfer my policy to a new owner?

If the ownership of your pet changes to another individual, we are able to transfer the policy to the new pet owner without any interruption of coverage. In order for us to process this request, you will need t...

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