Other Stuff to Know

Are there age requirements for Figo policies?

We will cover any cat or dog that is at least 6 weeks old and we have no upper age limits. However, if you are renewing a policy for a dog that is 8 years or older or a cat that is 10 years or older, we ask tha...

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What if I am not sure about my pet’s age?

If you do not know the exact date of birth of your pet, please use your best estimate. We will validate the correct age when reviewing your pet's medical records.

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Does Figo offer a wellness plan?

No, it’s been our experience that pet owners are better off financially if they invest in an inclusive accident and illness policy while managing their pet’s proactive healthcare out of pocket.

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How does Figo calculate my premium?

In general, your premium is based on your pet's age, breed and where your pet lives. Some other factors that impact your premium are: the plan you choose, your deductible, your copay and the discounts for whic...

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What are Figo’s discounts?

Available discounts can vary by state and are subject to a maximum percent discount. The following discounts are generally available: •Animal shelter / humane society •Corporate group benefit plan •Internet pa...

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What is the one time admin fee?

Our admin fee of $9 is a one-time administrative fee per-policy and is non-refundable.

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Does Figo have a Money Back Guarantee (Free Look)?

Yes! Figo has a 30-day money back guarantee (not available in PA), so feel free to take a look and see what Figo can do for you and your pet. If, within the first 30 days of your policy you wish to cancel, we w...

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Figo Holiday Hours

Customer Service Hours Figo customer service is available Monday through Friday, 8:00am-7:00pm CST; Saturday, 10:00am-3:00pm CST. 2017 Holiday Hours Figo customer service will be unavailable on the following d...

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