Pet Cloud

What is My Pet Cloud Email and how does it work?

Your Pet Cloud email is automatically assigned to you when you purchase your initial insurance policy. It appears at the top of your Pet Cloud home page and is an easy way to get documents into your cloud. Anyt...

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Can I change my email address @MyPetCloud.com?

Of course, when logged into your Pet Cloud click on “My Account” in the upper right hand corner and choose “Account settings”. Here you can edit your profile which includes changing your Pet Cloud Email.

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How to upload documents to Inbox & Docs?

1. Once you are logged into your Pet Cloud, click on Inbox & Docs. 2. Select the desired folder where you would like the document to be sent. 3. Once in your chosen folder, hit the upload but...

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How to share documents from my Pet Cloud?

1. Find the file(s) you want to share in your “Inbox & Docs” 2. Select the file or files that you would like to share. Make sure a check box appears next the file. 3. Click the share icon and...

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How do I manage documents in my Pet Cloud?

Select any file in your “inbox and docs” folders and the icons at the top of the page will change to a mint color indicating those actions can be performed. They include: 1. Upload 2. Download 3. ...

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How do I register my pet tag and setup my pet’s online profile?

It's easy, and rather fun to set up your Pet Tag and Profile! From the Pet Cloud home page, click on the Pet Tags icon. You should then see your pet(s) listed and a message next to their name if their pet tag i...

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I lost my pet tag?

No problem. Just chat, email or call us so that we may assist you in getting a new tag. You can call us at (844) 738-3446 or send us an email at support@figopetinsurance.com .

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I forgot my password?

If you've forgotten your password, just click on the "forgot password" link at the login screen to the Pet Cloud. You will be asked to enter your email address that is associated with your Pet Cloud. After ente...

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What is the GPS device and how do I get one?

Our goal is to open our cloud to other technology companies to make your Figo experience even better. Gibi Technologies is our first partner. You can click on “learn more” button from the GPS icon in your Pet C...

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What are the mobile apps and do I need them?

You do not need the mobile apps to use your personalized Pet Cloud. We have designed our sites on a completely responsive platform. This means your Pet Cloud will work on any device without needing to download ...

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