Pet Cloud

Where do I set up my account for electronic claims reimbursement?

To receive reimbursement for claims electronically through your bank account, set up this option during the filing of a claim on desktop, or anytime on mobile. From the Pet Cloud home page, tap/click on the Cla...

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How do I set up electronic reimbursement for my claim(s)?

For mobile users: From the Pet Cloud home page, tap on the Claims icon (or select Claims from the hamburger menu) Scroll down to Status section, tap on the Reimbursement Method toggle Once the item exp...

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Where can I calculate my estimated claims payout?

On the mobile app, you can estimate how much you pay and how much we pay on a given bill via the Claims Calculator located under the Claims section. Simply enter the requested information and the calculator wil...

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How do I use the Claims Calculator?

For Mobile Users Only: From the Pet Cloud home page, tap on the Claims icon Scroll down last section, tap on the Claims Calculator toggle When the Claims Calculator page is displayed, enter the followin...

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Where do I enter my pet’s microchip information?

On the mobile app, you can save your pet’s microchip information (number, manufacturer/company and login information). It is part of the pet’s profile and can be accessed under My Pets via the Microchip icon. S...

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How do I save my microchip information in the pet’s profile?

For Mobile Users Only: From the Pet Cloud home page, tap on the My Pets icon Under the My Policies section, tap on your pet’s name on the list Once the pet’s profile is displayed, scroll down to the Mic...

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Where can I find my pet’s plan/coverage information?

For Mobile Users: From the Pet Cloud home page, tap on the Insurance icon (or select Insurance from the hamburger menu) Under the My Policies section, tap on the pet’s name When the pet’s profile is disp...

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Where can I find my pet’s coverage balance?

For Mobile Users Only: From the Pet Cloud home page, tap on the Claims icon (or select Claims from the hamburger menu) Scroll down to last section, tap on the Coverage Balance toggle View the following i...

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How do I add a veterinarian under My Vets?

For Mobile Users: From the Pet Cloud home page, tap on the My Vets icon (or select my Vets from the hamburger menu) When the My Vets page is displayed, tap on the Add Vet button Using GPS: Be sure to al...

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I don’t see my veterinarian listed. Where do I add a missing veterinarian under My Vets?

After searching for your preferred veterinarian, you find they are not listed, you can add them manually in the Pet Cloud. For Mobile Users: From the Pet Cloud home page, tap on the My Vets icon (or select...

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