How do I cancel my policy?

You may cancel your policy at any time by emailing us at We would be more than happy to discuss your cancellation over the phone, and can be reached at (844)738-3446, but we do require the cancellation request in writing via email. 
When cancelling your Figo policy after it has been in effect for 30 days, or if it is a renewal policy, we will return the pro rata premium less 10% of the remaining annual premium, based upon the date of termination of the policy. The 10% charge will be waived if you, as the pet owner, cancel the policy due to the death of your pet. For more information about your state's specific regulations regarding cancellations, please call Figo customer service.
Figo has a 30-day money back guarantee, so feel free to take a look and see what Figo can do for you and your pet. If, within the first 30 days of your policy you wish to cancel, we will provide you with a full refund, provided you have not filed a claim. Please note that if you cancel your policy within 30 days, but after you have submitted a claim, you will be subject to our cancellation provisions as stated above. (Note:  Pennsylvania and California do not allow a 30-day free look period.)

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