How do I file a claim?

Figo is paperless and pain free. 
1.      Log into your Figo Pet Cloud from any device.
2.      Select the “Claims” icon and answer the online questions.
3.      Upload or attach your bill along with any other required documents and you’re done.
You can also call us at (844) 738-3446 and we can assist you with your claim.
If you love paper you can always download the claims form and send it to us via email at For those of you who love paper and faxes we have that covered too. You can fax the form to (773) 966-0769.
After your completed claims form, along with all necessary invoices and medical records are submitted, we will work diligently to expedite your claim. Our goal is 7-10 business days, although some claims can take longer if all required documentation is not submitted in a timely fashion.


Figo_Claim_Form.pdf Figo_Claim_Form.pdf

Did you find this article helpful?