How do I file a claim?

Electronic/Paperless Claims Submission: 
1.      Log into your Figo Pet Cloud from any device.
2.      Select the “Claims” icon and answer the online questions.
3.      Upload/attach a copy of your bill and submit your claim.
4.      Have you veterinarian send your medical records.
5.      You’re done!
Phone/Fax Claims Submission:

You can also call us at (844) 738-3446 and we can assist you with your claim.
If you love paper you can always download the claims form and send it to us via email at For those of you who love paper and faxes we have that covered too. You can fax the form to (773) 966-0769.

Documents Required (Medical Records):

In order to process your claim, your veterinarian needs to send us the last 2 years of medical records including notesYour veterinarian can email the records to your Pet Cloud directly using your Personal Pet Cloud Email Address. The email address is located at the top of the page after you log into your account on desktop or mobile. Your veterinarian can also fax the records to (773) 796-4907 or email them to

Claims Reimbursement:
After your completed claims form, along with all necessary invoices and medical records are submitted, we will work diligently to expedite your claim. ​We will process your claim within 30 days of our receipt of all required information, but our goal is 7-10 business days. Note: Some claims can take longer to process if required documentation is not submitted in a timely fashion. 


Figo_Claim_Form.pdf Figo_Claim_Form.pdf

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