How do I set up electronic reimbursement for my claim(s)?

For mobile users:
  • From the Pet Cloud home page, tap on the Claims icon (or select Claims from the hamburger menu)
  • Scroll down to Status section, tap on the Reimbursement Method toggle
  • Once the item expands, enter your financial information, select the radial button for ACH / Electronic
  • Once the fields are visible, enter the following information in the corresponding fields:
  • a valid bank routing number (and enter again to confirm)
  • a valid account number (and enter again to confirm)
  • If desired, tap the Save as Default checkbox to save and apply the information to future claims
  • Tap the Save button to store your changes

For desktop users:
  • From the Pet Cloud home page, tap on the Claims icon
  • Once the Claims screen is displayed, click on the New Claim button
  • Complete the claim information
  • Under the form question Reimbursement Method, select ACH from the drop-down menu
  • Once the fields are visible, enter the following information in the corresponding fields:
  • a valid bank routing number (and enter again to confirm)
  • a valid account number (and enter again to confirm)
  • If desired, click the Save as Default checkbox to save and apply the information to future claims
  • Click the Submit button to apply this reimbursement method to the immediate claim being filed

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