What are medical records and what medical records are needed?

Medical records are detailed notes that your veterinarian logs after each time your pet goes in for a visit. Medical records include the findings or results from a veterinary visit. In some cases, this is not something that your vet will provide to you up front and you will need to request.

What medical records does Figo need from my veterinarian? 
In order to process any claim, we will need the last two years of medical records including notes from all veterinarians your pet has visited. If your pet is less than two years old, or if they have not been a part of your family for at least two years, we will need all available records.

If your pet was adopted, we will also need any medical records provided to you by the shelter or rescue organization including the date of adoption, as well as the adoption certificate if available.

Your veterinarian can email the records to your Pet Cloud directly using your Personal Pet Cloud Email Address. The email address is located at the top of the page, after you log into your account on desktop or mobile. Your veterinarian can also fax the records to (773) 796-4907 or email them to medicalrecords@insurefigo.com.

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